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1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should:

• Be unused and in its original condition.
• Include the original packaging where reasonably possible.
• Be accompanied by your order number or other proof of purchase.

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2. Non-Returnable Items

A return may not be accepted when the product:

• Has been damaged through misuse, improper handling, or abnormal use.
• Is returned after the 30-day return period.
• Has been intentionally modified or altered after delivery.

Additional return restrictions may apply where required by the nature of a particular product or applicable law.

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3. How to Start a Return

To request a return, contact our customer support team at hamza@homeduheli.shop and include your order number and the reason for your return.

Please do not send a product back before receiving return instructions from our support team.

Once your request has been reviewed and approved, we will provide the applicable return instructions.

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4. Refunds

Once a returned item has been received and reviewed, we will notify you whether the return has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

After the refund is processed, the time required for the funds to appear in your account may vary depending on your bank or payment provider.

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5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from the item you ordered, please contact us within 7 days of delivery.

Please provide your order number and clear photographs showing the issue. This helps our team review the situation and determine the appropriate resolution.

Depending on the circumstances, an eligible issue may qualify for a replacement, refund, or another appropriate resolution.

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6. Important Information

Return requests must be submitted within the applicable return period. Products should be packaged appropriately when being returned to help prevent damage during transportation.

Return shipping arrangements and any applicable return shipping costs will be communicated by our support team when your return request is reviewed.

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