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1. Order Processing

Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been authorized.

Business days generally exclude weekends and applicable holidays. Processing times may occasionally be longer during periods of unusually high order volume or circumstances outside our reasonable control.

Once your order has been shipped, available tracking information will be sent to the email address provided during checkout.

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2. Estimated Delivery Time

Our standard estimated delivery time is:

• 📦 5–8 business days after processing

Delivery estimates begin after the order has been processed and shipped. These are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier, transportation conditions, weather, or other circumstances affecting delivery.

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3. Shipping Areas

Homeduheli currently ships orders to customers in the United States.

Shipping availability and destinations may vary depending on the product and delivery address. Any available shipping options and applicable charges will be displayed during checkout.

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4. Order Tracking

When tracking information is available for your shipment, it will be provided by email after the order has been shipped.

Tracking information may take some time to become active after the carrier receives the package. In some cases, updates may take up to 48 hours to appear.

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5. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an incorrect address, please contact us as soon as possible. We will make reasonable efforts to assist with an address correction before the order is shipped, but changes cannot be guaranteed once an order has entered processing or been dispatched.

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6. Shipping Delays

Occasionally, deliveries may take longer than the estimated timeframe due to carrier delays, severe weather, transportation disruptions, incorrect address information, or other circumstances beyond our reasonable control.

If your shipment appears significantly delayed, please contact our support team so we can review the available tracking information and assist where possible.

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7. Lost or Damaged Packages

If your package arrives damaged, or tracking indicates that a shipment may be lost or has not been delivered as expected, please contact us promptly with your order number and relevant delivery information.

We will review the available information and, where appropriate, work with the applicable shipping carrier to help determine the next steps.

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